Last updated: 14 October 2026
Orders are fulfilled through our international suppliers. Delivery across the United Kingdom is free and tracked, with no minimum spend. Battery requirements and whether batteries are included are stated on each product page. Please check them before ordering.
We ship to the United Kingdom only — England, Scotland, Wales and Northern Ireland. We cannot deliver to PO boxes, BFPO addresses or freight forwarders — please give a full street address at checkout.
Free UK delivery — £0.00 on every order, with no minimum spend. Every parcel is tracked.
There are no hidden fees. The price you see at checkout is the final price you pay: there is nothing further to pay when your parcel is delivered. No customs charges or import VAT are collected on arrival.
Orders are prepared and dispatched within 1–2 working days, excluding weekends and public holidays. Orders placed during a weekend or public holiday begin processing on the next working day.
Estimated transit time: 5 to 7 working days.
Total estimated delivery time: 6 to 9 working days from the day you place your order.
The carrier may vary depending on the weight and size of your order and your delivery address. Delivery times are estimates and can run slightly longer during busy periods such as Christmas and promotional events.
You will receive an order confirmation email straight after checkout, followed by a dispatch email with your tracking number as soon as your parcel leaves us. You can follow your order at any time on our Track your order page. If you have not received a tracking number within 72 hours of your dispatch email, write to contact@terravynor.com and we will send it to you.
If an item arrives damaged, contact contact@terravynor.com with your order number and details of the damage. Photos of the item and packaging can help us investigate. We will arrange the appropriate remedy under your statutory rights and cover any necessary return postage. Reporting damage promptly helps us resolve the issue, but there is no 48-hour deadline that removes your statutory rights.
Contact contact@terravynor.com if your parcel is delayed, tracking has not updated, or a parcel marked as delivered cannot be found. Include your order number so we can investigate with the carrier and keep you informed. Your statutory cancellation and refund rights continue to apply and are not conditional on waiting indefinitely for a carrier investigation.
Please check your delivery address carefully at checkout. If a parcel comes back to us because the address was incorrect or incomplete, or after failed delivery attempts, we will contact you to arrange a redelivery. A further delivery charge may apply in that case.
Battery requirements and whether batteries are included are stated on each product page. Please check the battery type, quantity and included contents for your selected model before ordering.
Contact contact@terravynor.com as soon as possible if you need to cancel an order or change its delivery address. We will try to make changes before dispatch. Address changes after dispatch may not be possible. Dispatch does not remove your statutory right to cancel a distance purchase.
Questions about a delivery: contact@terravynor.com — +33 6 85 25 89 38 — Monday to Friday, 9:00 am to 6:00 pm (UK time). We reply within 24 hours, in plain English.